Programme
Human Performance Management Training
First Ascent's Human Performance and Error Management programme gives teams the knowledge and tools to understand those interactions and reduce the risk of error. Designed for organisations operating in sectors where the consequences of error are significant, the programme explores how and why errors occur, and what individuals and organisations can do to prevent them.
What Does Performance Management Training Unlock?
Participants learn to identify the active errors that are immediately visible and the latent errors that accumulate beneath the surface and create the conditions for incidents. Error traps such as complacency, time pressure, lack of assertiveness and normalisation of deviance are examined in detail, with practical tools provided to interrupt these patterns before they lead to harm.
The programme encourages an honest, open approach to error management. Rather than a blame culture that drives mistakes underground, participants develop the skills and confidence to highlight concerns, challenge unsafe practices and contribute to a genuinely learning organisation. This cultural shift is as important as any technical tool.
Our performance management training in this context focuses on the systemic factors that affect human performance: workload, fatigue, communication, team dynamics and organisational culture. Participants learn to review incidents constructively, identify root causes, and implement improvements that make a lasting difference.
Why First Ascent’s Human Factors Training?
Drawing on established human factors science and performance management frameworks, our programme is tailored to your operational environment and delivered by facilitators with direct experience in high-reliability industries. If you work in aviation, energy, healthcare, manufacturing, nuclear or any other industry where the margin for error is small, this training builds the awareness, skills and culture to keep it that way.
In particular, our courses
- Encourage honest and open approach to error management.
- Reduce of error events and improvement of quality.
- Teach attendees about human factors and their influence on errors.
- Address drifts in standards and the impact of the accumulation of those hidden weaknesses.
- Encourage attendees to review the impact of error events on themselves and other stakeholders.
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